Effective Date: 01 January 2024
At Bonne Bouche, we respect your privacy. This Privacy Policy describes the personal information practices of Bonne Bouche with respect to information about our customers and others who visit our website, including the types of personal information we collect, how we may use this information, and with whom we may share it.
Our privacy policy will explain:
- Information We Collect
- How We Use The Information We Collect
- How Do We Share the Personal Information We Collect
- Your Choices
- Access To, Correction And Deletion Of Personal Information
- Targeted Advertising
- Links to Other Websites and Social Media
- Information Security
- Retention Of Personal Information
- Changes To Our Privacy Policy
- How To Contact Us
1. Information We Collect
- Transaction information, such as product purchased, price, method of payment and payment details.
- Personal details such as name, delivery address, email address, phone number, date of birth and other contact information when you provide that information to us, such as ordering with us or participating in a Bonne Bouche contest, competition, or any other promotions.
- Account information, such as username, password, and other identifiers or credentials used to access our website or to acquire Bonne Bouche products and services.
- Other personal information you choose to provide when you interact with Bonne Bouche.
- purchase products on our website;
- order products through our website;
- request to receive marketing or other communications;
- enter in one of our contests, competitions, or other promotions;
- submit information when providing feedback; or
- use interactive features of our website.
We may combine personal information that we collect with information we receive from other sources, information about your prior transactions with Bonne Bouche and information that is automatically collected.
2. How We Use The Information We Collect
The personal information gathered will be used for one of more of the following purposes:
- to communicate with you;
- to provide products and services to you;
- to process and fulfil your purchases, contest entry, and/or refunds;
- to respond to your enquiries and complaints;
- to keep you updated and informed about our products, services, offers/promotions and events and from our selected third party partners which may be of interest to you from time to time by SMS, phone call, email, fax, mail, social media and/or any other appropriate communication channel;
- to process and analyse your Personal Data either individually or collectively with other individuals;
- to share any of your Personal Data with a third party necessary for the purpose of fulfilling your purchase/order/enquiry/complaint, for example, the payment gateway provider, delivery provider;
- to maintain and improve customer relationship;
- to maintain and update internal record keeping;
- for registration for a user account with Bonne Bouche;
- for internal administrative purposes;
- for audit and risk management purposes (if any);
- for detecting, investigating and preventing fraudulent, prohibited or illegal activities;
- for meeting any applicable legal or regulatory requirements and making disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular or code applicable to Bonne Bouche;
- to enforce or defend Bonne Bouche’s rights and your rights under, and to comply with, Bonne Bouche’s obligations under the applicable laws, legislation and regulations; and/or
- for other purposes required to operate and maintain Bonne Bouche’s business.
Any information gathered on this Site is used to improve your experience with Bonne Bouche or fulfil your order. We will not share, sell or reveal your information unless it is already described in this Privacy Policy or required by law. Anything you submit on our Site or any of our social media properties such as Facebook and Instagram may be displayed publicly.
Reputable and trusted third party vendors may be permitted to access your data in order to carry out their service of maintenance, hosting or upgrade to the Site or other services that we may require from time-to-time. We use a reputable delivery company that will be given access to your mailing information in order to deliver the products to you as fulfilment of your order.
We reserve the right to disclose information in order to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when we, in our sole discretion, believe it is necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk reduction.
3. How Do We Share The Personal Information We Collect
Bonne Bouche does not sell or otherwise share personal information about you, except as described in this Privacy Policy. When you use relevant services, Bonne Bouche may collect, process, use and/or store your personal information for the following purposes:
- to provide you with information or services that you have requested or agreed to receive, including to send you electronic newsletters, or to provide you with special offers or promotional materials on behalf of it or third parties during any promotions;
- to enable you to participate in a variety of the online services such as promotions;
- to improve the services or our services, to customise your experience on the services, or to serve you specific content that is most relevant to you;
- to contact you with regard to your use of the services and in our discretion, make changes to any of our Privacy Policy;
- to provide, transfer and/or store any data that it collects from you to our parent, subsidiary, associated and affiliated companies, or to any agent, contractor or third party service provider located in and outside of Malaysia which provides administrative, data processing, computer and or other services to Bonne Bouche, to enable Bonne Bouche to carry out the purposes permitted under this policy;
- to disclose personal information to those involved in the negotiation or transfer of Bonne Bouche in the event of a merger, acquisition, financing, or sale of assets or any other situation involving the transfer of some or all of Bonne Bouche business assets;
- for internal analysis purposes (including research on trends or analytics); and
- for any other purposes for which you have consented, such as those that may be set out in this Policy, and other purposes as permitted or required by any applicable law.
Bonne Bouche may share personal information within the Bonne Bouche Partners. The Bonne Bouche Partners includes Bonne Bouche’s affiliates, subsidiaries, suppliers, vendors, and franchisees. Members of the Bonne Bouche Partners that receive this information from Bonne Bouche are not authorised to use or disclose the information except as provided in this Privacy Policy.
Bonne Bouche may share personal information with vendors that provide services to Bonne Bouche, such as fulfilling orders, providing data processing and other information technology services, administering promotions, conducting research and performing analytics, and personalising individual Bonne Bouche experiences. We do not authorise these vendors to use the personal information or to disclose it for any purpose other than to perform services on our behalf.
Circumstances may arise where, whether for strategic or other business reasons, Bonne Bouche decides to sell or transfer all or a portion of our business. We may transfer information we have collected and stored, including personal information, to the party or parties involved in the transaction as part of that transaction.
Bonne Bouche reserves the right to use or disclose personal information as needed to satisfy any law, regulation or legal request, to protect the integrity of our website and in-store technologies, to bring or defend against legal claims, to protect the rights, interests, safety and security of Bonne Bouche, Bonne Bouche employees or franchisees, or members of the public, or in connection with the investigation of fraud, illegal activity or violation of Bonne Bouche’s policy.
4. Your Choices
You can elect not to receive marketing communications from Bonne Bouche by contacting us. Please note that if you opt out of receiving marketing communications from us, we may still send communications to you concerning your transactions, accounts with Bonne Bouche and any promotions in which you have enrolled.
5. Access To, Correction And Deletion Of Personal Information
6. Targeted Advertising
On our website, we may collect information about your online activities for use in providing you with advertising tailored to your individual interests. This section of our Privacy Policy provides details and explains how to exercise your choices.
You may see certain ads on other websites because we participate in advertising networks. Ad networks allow us to target our messaging to users through demographic, interest-based and contextual means. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other technologies. The networks use this information to show you advertisements that may be tailored to your individual interests. The information our ad networks may collect includes information about your visits to websites that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the website. This data collection takes place both on our website and on third-party websites that participate in the ad networks. This process also helps us evaluate our marketing efforts. Please note that even if you opt out, you will continue to receive advertisements, but they will not be tailored to your specific interests.
7. Links To Other websites And Social Media
Our website may offer links to third-party websites that are not operated by Bonne Bouche. If you visit one of these linked websites, you should review the website’s Privacy Policy, Terms and Conditions, and other policies. We are not responsible for the policies and practices of third-parties. Any information you submit to those third-parties is subject to their privacy policy, terms and conditions, and other policies.
